JOB DESCRIPTION
Automotive parts interpreters sell automotive parts and accessories in retail or wholesale outlets, including batteries, headlights, tyres, seat covers, car cleaning equipment, and engine, brake and transmission components. Automotive parts interpreters may specialise in one particular make of vehicle. Most of their time is spent assisting customers, either in person or by telephone.
DUTIES AND TASKS
Automotive parts interpreters may perform the following tasks:
- talk to customers to find out their exact needs and recommend appropriate parts
- identify the make, model and variations of motor vehicles and automotive equipment
- check catalogues or computer databases to identify and locate the source of required parts
- order parts from warehouse and external suppliers
- calculate tax, discounts and prices
- prepare invoices and other finance arrangements for the sale of stock
- process cash and credit transactions
- collect, pack and dispatch or deliver ordered parts
- participate in stocktaking (regular checking and valuing of goods) and update computer data
- assist customers in repairing or replacing parts
- set up merchandise displays.
PERSONAL REQUIREMENTS
- enjoy clerical and administrative work
- neat personal appearance
- good communication and sales skills
- organised approach to work
- problem-solving skills
- able to work quickly under pressure
- interested in motor vehicle parts and their functions
- aptitude for working with computers