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Refund Policy

Refund Policy  - Career Advice for Your Future

CAREER ADVICE APPOINTMENT BOOKINGS

Cancelling or rescheduling appointments can only be made by email or text message.  
Your message should state your name and telephone number, what service you have booked and wish to cancel or change. Voice messages are not acceptable.  
Email: careeradvice@optusnet.com.au  / Text:  0413 587 987

  • A deposit of $60 is required to book a career advice appointment.  
  • A minimum of 48 hours notice is required to cancel an appointment.
  • Cancellations must be in writing to careeradvice@optusnet.com.au or text to 0413 587 987.
  • A 40% refund of $24 will be paid if, and only if, written notice to careeradvice@optusnet.com.au or text to 0413 587 987 has been received 48 hours prior to the appointment time.
  • If a cancellation is made with less than 48 hours notice, no refund will be paid and the deposit of $60 will be forfeited.
  • Re-scheduling an appointment may be requested once only. Re-scheduling is not guaranteed and is dependent on time slots being available.
  • To re-schedule an appointment a written request must be made to careeradvice@optusnet.com.au or text to 0413 587 987 at least 48 hours prior to the appointment.  
  • If the appointment cannot be re-scheduled, and the request is made with at least 48 hours notice, a 40% refund of $24 will be paid.
  • If the appointment cannot be re-scheduled, and the request was made with less than 48 hours notice, no refund will be paid and the $60 deposit will be forfeited.
  • Use of voice mail will result in no refund being paid.

CAREER CALL BOOKINGS

There is no refund on Career Call cancellations.

  • Career Calls are priced to provide an affordable careers service to a range of clients.  The full cost of $30 for a Career Call must be paid at the time of booking and no portion will be refunded if a booking is cancelled, or not used.
  • Re-scheduling a career call may be requested once only. Re-scheduling is not guaranteed and is dependent on time slots being available.
  • If a re-schedule of a booking cannot be accommodated, there is no refund of the $30 Career Call fee.

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